Housecall Pro Complaints – Home Service Proffessionals

Are you looking for Housecall Pro Complaints?…Used by over 17,000 service businesses, in a wide variety industries consisting of a/c, pipes, and cleaning. Is it right for you? We are going to cover the most important things you must think about before making your purchase, consisting of advantages and disadvantages, pricing, and features. Inform us what you think of this option in the comments below if you’re currently a client. And if you’re brand-new here, struck the like and subscribe button to be alerted of our future product evaluations.

Let’s get started. is a field service management service perfect for little to medium size services. It is competitively priced to solutions with comparable performance it Includes tools that assist companies manage a high volume of repeating tasks And it includes several nice-to-have functions: a website contractor and e-mail & postcard marketing tools. However, does not provide automated quote follow-ups, an online consumer portal, or an open API.

Overall, we suggest that many SMBs must consider assessing. It is a competitive-priced product that uses a suite of functions that are sufficient for many small businesses. If you wish to test a solution similar to, we suggest Jobber. If your service organization has more than 10 team members, and you are willing to buy a more advanced option, we recommend ServiceTitan is a subscription based service that costs $49 to $199 monthly when billed every year. And $65 to $229 each month when billed monthly.

Each plan restricts the number of users you can add per account, and including additional users costs a month-to-month charge of $30 per user. Uses a business level XL plan with custom-made pricing. include functions that automate common tasks and optimize field operations. When you initially log into, you will be directed to the control panel. It is organized into modules that display various reports and assist keep crucial products like, open invoices and upcoming jobs, top of mind. assists you book more tasks by allowing customers to request services online. This solution provides a “book now” button you can put on your business site or social networks channels Clicking the button will send the customer to an online reservation type.

HousecallPro has helped us take our business to the next level and makes dispatching, approximating, and bookkeeping much easier. I’ve utilized other competitive items in the past, however absolutely nothing has come close to the features of HousecallPro.

Pros
Price list versatility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone’s on the very same page.

Cons
The automated emails must definitely be connected to job tags, however because they’re tied to customer tags, we have to include and remove them vigilantly if we have repeat consumers with multiple residential or commercial properties or different service needs.

I wish the price quote approval procedure was more of an eSignature process as opposed to any party simply clicking a button.

Customers will select a service, select a preferred time, and enter their contact details. When the customer finishes the type, will immediately alert you of the inbound task demand. helps you create, send out, and track job price quotes. You can add line products for services & materials, and attach relevant files. You can send out quotes to your customers by text or email. The message includes a link where your client can evaluate the quote, and decrease the service or accept. helps you manage client relationships. You can produce a profile for each client, and store details like their telephone number, email address, and location.

You can also track the status of jobs and estimates, and view their invoice history consists of search and filtering tools to assist you sort and locate clients efficiently. You can include tags to your consumers to assist organize your customer list. Housecall Pro includes a map view with GPS tracking, so your office personnel always understands where your field professionals are located.

If you grow from 5 to 6 employees watch out – its time to transfer to another software application provider in my opinion. The rates strategy allows as much as 5 staff members for 1 set rate. Keep in mind one of those 5 workers is your workplace personnel so you truly just get 4 field techs. If you add the 6th staff member your HCP month-to-month cost more than doubles the whole cost of the strategy. There is now no longer a method to add 1 staff member to their mid-tier strategy – you need to transfer to the high tier plan. You can buy 2 of the mid tier prepare for less than the rate of their high tier plan – this is so ill-conceived! In 2015 we had the ability to include 1 extra employee for simply a set cost per employee which was extremely reasonable. WHen that employee quit we were pull back to 5 … so were uninformed that in June 2022 they made this modification wiping out the capability to add an incremental staff member without needing to leap to the next tier. I am gobsmacked by how wrong of move this was on their part. The whole point of this software application is assisting you to grow your business – but obviously as quickly as you do grow kid do they penalize you for it!

Additionally their search function for the “pricebook” leaves a lot to be desired. If you type in a keyword like “flange” and you have several products with that keyword in the description you anticipate all of the products with that keyword to appear.

The mobile app is the main way that field specialists engage with the platform. Field technicians can use the mobile app to: access customer and job details, collect payments, develop invoices and quotes, acquire signatures assists you send out billings to your clients, and collect online payments. This is how a billing will appear in your client’s inbox.

Invoices consist of a link to an online payment website. Here is a summary of the transaction charges associated with: Online payment portal deals by client: 2.99% Transactions manually went into through app or web browser: 3.49% Card reader transactions: 2.59% Bank transfer (ACH): 1% permits you to create reports that evaluate your service’ performance information. Overall, is a fairly priced field service management service ideal for SMBs. Housecall Pro Complaints.

Housecall Pro Complaints

I know there is a window of time as much as 4 hours, but it would be nice to let a client know they are set up for a day without giving them a time. I also do not see consultation tips for “huge tasks” that are set for all the time and are potentially scheduled as much as six months ahead. Ought to be Scheduled, a one week tip and a one day tip at a minimum

Should make your shortlist of software you should evaluate if your business has less than 10 team members. If you wish to compare to a comparable solution, check out our jobber videos If your company has more than 10 employee, you must think about assessing more robust solutions, like ServiceTitan